Stancliffe Awarded Prestigious 5 Star HBF Rating

Stancliffe Homes has been awarded the maximum ‘five-star’ rating for customer satisfaction, following the results of the Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.

The National New Homes Customer Satisfaction Survey and HBF Star Rating scheme is the established barometer of performance for UK home builders, with two decades worth of rich data. The scheme launched in 2005 and is one of the UK’s most comprehensive industry research initiatives. Conducted annually, the survey gathers feedback from new build home buyers to assess home builder performance, drive improvements, and enhance customer service. This year saw over 39,000 people who have recently bought a new build home take part.

Stancliffe, together with 52 other home builders across the nation were awarded the 5 star rating, meaning over 90% of responses would reccommend their house builder to a friend.

Sam Jones, Managing Director of Stancliffe Homes said: “The HBF customer satisfaction survey is a trusted and credible initiative that benchmarks the industry based on ongoing customer feedback against our performance. I am incredibly proud for Stancliffe Homes to be recognised as a 5-star housebuilder in 2025. The achievement is recognition of the high quality homes and service that everyone at Stancliffe works hard to deliver throughout the year.”

The 2025 survey findings highlighted that 100% of respondents would recommend Stancliffe Homes to a friend.