The Stancliffe Homes
Complaints Procedure

1.0 Our beliefs on user privacy and data protection

We believe user privacy and data protection are human rights;

• We hate spam mail and unwanted phone calls as much as you do! We will never sell, rent or make public your personal information;
• We have a duty of care to the people within our data; and
• Should at any point you want us to remove your data from our databases, all you need to do is ask. We’ll make that process very straight forward and the structure is in place to make sure your request is dealt with in a timely manner.

2.0 Relevant Legislation

Along with our business and internal computer systems, our website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)

3.0 Data Controller

The data controller of this website is: Stancliffe Homes Limited, a UK Private limited Company with company number: 11168174. Whose operating office is: Markham Vale Environment Centre, Markham Lane, Chesterfield, S44 5HY.

4.0 Data Protection Controller

Mr. Sam Jones
Director, Stancliffe Homes Ltd.
Telephone: 01246 76 73 73
Email: sam.jones@stancliffehomes.co.uk